Frequently Asked Questions
Do you want to set up a ride with OATS Transit? View our rider FAQ's below. If you have additional questions, contact us here. You can also view our Rider Rules and Safety Guidelines.
Relay Missouri is available to individuals who are deaf, hard of hearing, deaf-blind and/or speech impaired. Use the Relay Missouri Service by calling 711 to talk with an OATS representative or to schedule your trip.
What types of services do you offer?
Depending on the county, we offer door-to-door service or have pick-up points along the way. We also contract with a number of agencies to provide service to their clients. Most buses are wheelchair accessible, but we need to know this in advance to ensure we don’t over-book the available seating. You can find our Riders Rules of Conduct here. They will provide you with more details about your service and what to expect.
Where do you offer service?
To determine your service area, refer to our Bus Schedules here. Click on the County you reside in. From there you can see what service is available in your county and if it fits your needs. In some areas we have Express Routes that run from smaller towns into larger cities.
What are your days/hours of operation?
Standard days of service are weekdays Monday through Friday, with some routes operating on weekends and after hours. Hours of service will vary depending the county you reside in. Depending on the bus or route you are riding, you will need to allow extra time for your service. OATS Transit is a share-ride service, meaning you will be riding with others who have different destinations than yours.
How do I schedule a ride?
Each county has a phone number listed which you can see at the top of each schedule. If you are unsure who to call, call OATS Transit Home Office at 888-875-6287 and we can connect you to your local office. If you have never ridden the bus before, you may be asked a few questions such as any needs you may have, your pick-up address, contact information, etc.
If you have Missouri Medicaid and are calling to schedule transportation to a medical appointment, you will need to call the 800 number on the back of your card as this service is not scheduled directly with OATS Transit.
When should I call?
Some routes require a 7-10 day advanced notice, while others are much shorter. The schedule will tell you if advance notice is required. This is necessary so we have planning time to ensure we have a bus and driver available.
How much does it cost to ride with OATS Transit?
If you want to see the cost to ride in your county, refer to our Bus Schedules here. Some routes have set fares while other routes are donation based as they may be covered by agencies like the Area Agency on Aging. When you call to schedule service be sure to ask about fares. You may also prepay for trips by adding money to your account. Give our Home Office a call at 888-875-6287 for assistance.